We are pleased that you have visited our website and would like to inform you as comprehensively as possible about the associated processing of your data.
When you visit our website, personal data is collected from you. This is data that is required so that you can use our website or that enables us to take your settings into account. It may also be information that you provide to us yourself via the contact options offered on these pages.
We use this data to ensure the proper operation and all functionalities of our website and to answer your inquiries.
Below we will inform you about which data is collected on our website and for what purposes it is processed. In addition, you will receive information about your rights and contact details from us and our data protection officer.
This data protection declaration applies to the website of
SmartHeat Deutschland GmbH
Am Augraben 10, 18273 Güstrow
eMail: info@smartheat.de
Phone: +49 3843 22 79-0
Fax: +49 3843 683 132
www: smartheat.de
You can contact our data protection officer as follows:
ECOVIS Keller Rechtsanwälte PartG mbB
Lawyer Axel Keller / Senior Associate Karsten Neumann
August-Bebel-Str. 10-12
18055 Rostock
Phone: +49 381 12 88 49 0
Fax: +49 381 12 88 49 69
eMail: dsb-nord(at)ecovis.com
www: www.ecovis.com/datenschutzberater
You have the right to contact our data protection officer at any time, free of charge and, if requested, confidentially, to assist you in enforcing your data protection rights.
We only use the personal data you provide to us for the purposes for which it is intended.
The legal basis for processing your data can be in particular
If you have given us your consent for a specific purpose, you can revoke it at any time without giving any formalities and with effect for the future. The revocation of your consent does not affect the legality of the processing carried out on the basis of your consent until the revocation.
Personal data is only transferred to state institutions and authorities on the basis of mandatory national legal provisions.
The people we commission to process the data are obliged to maintain confidentiality and process the data lawfully. If your personal data is further processed for a purpose other than the original purpose, we will notify you accordingly.
We use the support of external service providers (contract processors) for certain technical processes relating to data analysis, processing and/or storage. Both we and the contract processor are obliged to comply with the technical and organizational measures in accordance with article 32 GDPR, and the external service provider is also obliged to maintain confidentiality. Processing is carried out exclusively on our behalf and on our instructions. Any processing of your personal data beyond this contract data processing is only carried out with your explicit consent or in cases ordered by law and by the authorities or courts.
Data will only be transferred to third countries (countries outside the European Economic Area - EEA) if this is necessary to fulfil the contract, is required by law, you have given your consent to data processing or is necessary to ensure various functionalities on the website. We will inform you separately about details if required by law.
In connection with the purely informational use of our homepage, we save the data that your browser transmits to our server for the period necessary to resolve faults or error messages. Deletion usually occurs within 7 days after the end of the Internet connection.
Further deletion periods arise depending on your use of the website.
If you contact us with a request using our contact options, we will save your personal data from the time of collection. The data collected in this way will be stored by us for the duration of our business relationship, which includes the initiation and processing of a contract. In addition, we are subject to various retention and documentation obligations that arise, among other things, from the German Commercial Code (HGB), the Fiscal Code (AO) or other tax law. The retention periods prescribed there are up to ten years after the end of the year in which the contractual relationship was terminated. Finally, the storage period with regard to the possibility of defending against legal claims and proving the fulfillment of data protection obligations is also assessed according to the statutory limitation periods, which according to sections 195 ff. of the German Civil Code (BGB) are generally 3 years from the end of the year in which the data was created.
In the event of further deletion periods, you will be informed further down in the privacy policy.
Bitte beachten Sie auch unsere speziellen Datenschutzhinweise für Bewerber, Lieferanten und Geschäftspartner, Mitarbeiter und Kunden unter https://www.smartheat.de/en/data-protection
You have the following rights of data subjects:
In addition, according to article 77 GDPR, you have the right to lodge a complaint with a data protection authority. The complaint can be lodged with the data protection authority of the country in which you are resident or work or in which the alleged violation occurred. If the data protection authority of another member state is responsible for the body you are complaining about, the national data protection authority will coordinate with the other data protection authority. You can find an overview here:
www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html
The supervisory authority responsible for us is
The State Commissioner for Data Protection and Freedom of Information Mecklenburg-Western Pomerania
Schloss Schwerin, Lennéstraße 1, 19053 Schwerin
Phone: +49 385 594 94 0
Fax: +49 385 594 94 58
eMail: info@datenschutz-mv.de
www: www.datenschutz-mv.de
Contact: www.datenschutz-mv.de/kontakt/kontaktformular/
We use cookies. Cookies are text files that are stored on a computer system via an Internet browser.
Cookies contain a so-called cookie ID. A cookie ID is a unique identifier of the cookie. It consists of a character string that allows websites and servers to be assigned to the specific Internet browser in which the cookie was stored. This enables the websites and servers visited to distinguish your individual browser from other Internet browsers that contain other cookies. A specific Internet browser can be recognized and identified using the unique cookie ID.
By using cookies, we can provide users of this website with more user-friendly services. Information and offers on our website can be optimized for the user, for example by recognizing the user of the website. This means that access data does not have to be entered again every time the website is visited, as this is done by the website and the cookie stored on the user's computer system.
However, a distinction must be made when using cookies with regard to different purposes. To the extent that these small files are absolutely necessary to display the website properly, their use is not voluntary. The legal basis for the integration of cookies in this case is article 6 (1) lit. f GDPR.
In addition, cookies are also used on the website for the purpose of analyzing user behavior or for marketing purposes. However, this only happens if you have given us your consent when you first visit the website. However, you can prevent our website from setting cookies at any time by making the appropriate settings in the Internet browser you are using, thereby permanently objecting to the setting of cookies. Furthermore, cookies that have already been set can be deleted at any time using an Internet browser or other software programs. This is possible in all common Internet browsers. If the setting of cookies is deactivated in the Internet browser you are using, not all functions of our website may be fully usable.
The provider of our website automatically collects and stores information in so-called server log files, which are automatically transmitted to us by your browser. The following can be recorded:
When using this general data and information, we do not draw any conclusions about you. Rather, this information is required to
We therefore evaluate these data and information statistically and with the aim of increasing data protection and data security in our company in order to ultimately ensure an optimal level of protection for the personal data we process. The processing takes place within the scope of our legitimate interest in accordance with Art. 6 (1) f GDPR. The anonymous data in the server log files are stored separately from all of your personal data. This data is not merged with other data sources. However, if there are indications of illegal use of our website, we are able to subsequently review this data.
We have integrated fonts from Google on our website to ensure a uniform display of the fonts. We have installed the Google Fonts locally, which means that no connection to Google's servers is established. This means that no data is transferred to Google. The fonts are integrated based on our legitimate interest in accordance with article 6 (1) (f) GDPR.
The operating company is Google LLC; 1600 Amphitheatre Parkway; Mountain View, CA 94043; USA, represented in the EU by Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland.
For more information and Google’s applicable privacy policy, please visit developers.google.com/fonts/faq, policies.google.com/privacy and policies.google.com/terms.
Our website contains information that enables quick electronic contact with our company and direct communication with us, which also includes a general address for so-called electronic mail (email address).
We have also integrated a contact form that you can use to contact us. You have the option of providing your title, first name, last name and telephone number on a voluntary basis. However, in order to communicate with us, it is imperative that you include your email address and your specific request in the message.
If you contact us by email or via the contact form, the personal data you provide will be saved automatically. Such personal data provided on a voluntary basis will be saved for the purposes of processing or contacting you. This personal data will not be passed on to third parties.
The transmission of data via the contact form is voluntary and takes place in accordance with article 6 paragraph 1 lit. a) GDPR. If the processing is necessary for the performance of a contract or in the context of carrying out a pre-contractual measure, the data processing takes place in accordance with article 6 paragraph 1 lit. b) GDPR.
We use an external service provider (contract processor) for this technical process. Both we and the contract processor are obliged to comply with the technical and organizational measures in accordance with article 32 GDPR and the external service provider is also obliged to maintain confidentiality. Processing takes place exclusively on our behalf and on our instructions.
Google Maps
As part of our website, for example to find our company's locations, the use of interactive maps from the "Google Maps API" map service and the associated data processing takes place with your prior consent in accordance with article 6 paragraph 1 lit. a GDPR. You can revoke your consent at any time.
The operating company is Google LLC; 1600 Amphitheatre Parkway; Mountain View, CA 94043; USA, represented in the EU by Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland. The parent company Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 is certified in the Data Privacy Framework List. According to the decision of the EU Commission, an appropriate level of data protection can therefore be assumed.
When you use this service, information about your use of the website, as well as your IP address, will be transmitted to and stored by Google on servers.
We cannot rule out that Google may transfer your data to third parties, for example in the case of legally required transfers or the processing of data by third parties on behalf of Google. Further information and Google's applicable data protection provisions can be found at https://policies.google.com/privacy and https://policies.google.com/terms.
The website also uses the integration of social media platforms, such as Facebook, Twitter and Instagram. These platforms sometimes contain buttons and plugins that transfer data to the operators of the respective network platform when the page is loaded, i.e. without any further activity on the part of the user.
We have integrated components of the company Meta Platforms, Inc. ("Meta") as a link on this website. Facebook is a social network. A social network is a social meeting place operated on the Internet, i.e. an online community that generally enables users to communicate with each other and interact in virtual space. A social network can serve as a platform for exchanging opinions and experiences or enables the Internet community to provide personal or company-related information. Facebook enables users of the social network to create private profiles, upload photos and network via friend requests, among other things.
By voluntarily clicking on the icon, you are redirected to Facebook, over which we have no control.
The operating company of Facebook is Meta Platforms Inc., 1 Hacker Way, Menlo Park, CA 94025, USA. If a data subject lives outside the USA or Canada, the controller for the processing of personal data is Meta Platforms Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland.
If you do not want Facebook to process your data, please do not click on the link.
The data policy published by Facebook, which can be accessed under Meta | Privacy Center | Manage your privacy on Facebook, Instagram and Messenger | Facebook Privacy], provides information about the collection, processing and use of personal data by Facebook. It also explains which setting options Facebook offers to protect your privacy.
The provider of this service is Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland. However, according to Facebook, the data collected is also transferred to the USA and other third countries. The parent company Meta Platforms, Inc., 1 Meta Way, Menlo Park, California 94025-1453 (Facebook USA) is certified in the Data Privacy Framework List. According to the decision of the EU Commission, an appropriate level of data protection can therefore be assumed.
Insight data analysis
The Conference of the Independent Data Protection Authorities of the Federal and State Governments (Data Protection Conference - DSK) has pointed out that Facebook is obliged to obtain effective consent to the use of data from all visitors to the Facebook page. The operators of a Facebook fan page, however, are obliged to obtain the necessary information about Facebook's data usage.
When you visit our fan page, Facebook collects the users' personal data within the scope and extent of its responsibility. Such data collection by Facebook can also occur from visitors to this page who are not logged in to Facebook or registered as members. Information about data collection and further processing by Facebook as well as information about the implementation of your rights and decision-making options can be found in Facebook's privacy policy.
By using the Facebook platform, we assume no responsibility for the processing of personal data and its transmission outside the European Union, in particular no responsibility for the implementation of the rights of those affected and the effectiveness of the consent.
We have no influence on the extent of the data collected or full access to your profile data. You decide which information we receive, within the scope of Facebook's sole responsibility, using your Facebook settings or your browser settings when visiting a publicly accessible page. In addition, you have the option of actively hiding your "likes" or no longer following the fan page in your Facebook settings. Then your profile will no longer appear in the list of fans of this fan page.
We receive anonymous statistics from Facebook on the use and utilization of the fan page. The following information is provided here, for example (so-called insight data):
We use these statistics, from which we cannot draw any conclusions about individual users, to constantly improve our online offering on Facebook and to better respond to the interests of our users. We cannot link the statistical data with the profile data of our fans. You can use your Facebook settings to decide in what form targeted advertising is displayed to you.
We have entered into an agreement with Facebook regarding the processing of personal data between joint controllers in accordance with article 26 GDPR.
Accordingly, Facebook is the sole controller with regard to the processing of Insight data. In this regard, Facebook is responsible for fulfilling information obligations in accordance with articles 12 and 13 GDPR, for exercising the rights of those affected in accordance with articles 15 to 22 GDPR, for data security and also for the responsibility for reporting data protection violations (articles 32 to 34 GDPR). Facebook remains the sole controller for the processing of other personal data.
We receive personal data via Facebook if you actively communicate it to us via a personal message on Facebook or if you use a form to transmit the data to us and actively send the data to us by clicking on a button. We use the data you provide (e.g. first name, last name) to answer your request if this is necessary.
We have integrated components of the YouTube service as a link on our website.
YouTube is an Internet video portal that allows video publishers to upload video clips free of charge and other users to view, rate and comment on them free of charge. YouTube allows the publication of all types of videos, which is why both complete film and television shows, but also music videos, trailers or videos made by users themselves can be accessed via the Internet portal.
The operating company of YouTube is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. YouTube, LLC is a subsidiary of Google LLC, 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, USA, represented in the EU by Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland. The parent company Google LLC is certified in the Data Privacy Framework List. According to the EU Commission's decision, an appropriate level of data protection can therefore be assumed.
As soon as you click on the link, data processing takes place through YouTube. If you do not want such data processing, you can prevent the transmission by not clicking on the link. We have also embedded videos on our website that are only activated when you actively click on the respective video and only then does the data transfer to YouTube start.
Whether and to what extent data is transferred to YouTube after clicking on the link or a video and whether and to what extent data is also transferred to the USA is not known to us and is not within our control.
Further information and the applicable data protection regulations of YouTube or Google can be found at policies.google.com/privacy.
We use the Threads information service and use the technical platform and services of Meta Platforms Inc., 1 Meta Way, Menlo Park, CA 94025, USA.
We would like to point out that you use the Threads short message service and its functions at your own risk. This applies in particular to the use of interactive functions (e.g. commenting, sharing, rating).
The data collected about you when you use the service is processed by Meta Platform, Inc. and may be transferred to countries outside the European Union. This includes your IP address, the application used, information about the device you use (including device ID and application ID), information about the websites you visit, your location and your mobile phone provider.
This data is assigned to the data in your Threads account or your Threads profile. We have no influence on the type and scope of the data processed by Threads, the type of processing and use or the transfer of this data to third parties. Information about which data is processed by Threads and for what purposes can be found in the supplementary privacy policy of Threads (help.instagram.com/769983657850450/?helpref=uf_share) and the privacy policy of Meta Platforms Inc. (privacycenter.instagram.com/policy) as well as the possibility of viewing your own data at Meta Platform Inc. (https://privacycenter.instagram.com/guide/collection/.
The parent company Meta Platforms, Inc., 1 Meta Way, Menlo Park, California 94025-1453 (Facebook USA) is certified in the Data Privacy Framework List. According to the decision of the EU Commission, an adequate level of data protection can therefore be assumed.
You also have the option of requesting information using the Meta Platforms Inc. data protection form or the archive requests: www.facebook.com/help/contact/1650115808681298
As the provider of the information service, we do not collect or process any other data from your use of the short message service.
Google Analytics (with anonymization function)
We have integrated the Google Analytics component (with anonymization function) on our website. The data processing takes place with your prior consent in accordance with Art. 6 Paragraph 1 Letter a of GDPR. You can revoke your consent at any time with effect for the future. However, the processing is lawful until the time of revocation.
The provider of this service is Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland. The data collected may also be transferred to the USA and other third countries. The parent company Google LLC; 1600 Amphitheatre Parkway; Mountain View, CA 94043; USA has a certification in the Data Privacy Framework List. According to the decision of the EU Commission, an appropriate level of data protection can therefore be assumed.
Google Analytics is a web analysis service. Web analysis is the collection, gathering and evaluation of data on the behavior of visitors to websites. A web analysis service collects, among other things, data on which website a data subject came to a website from (so-called referrers), which subpages of the website were accessed, or how often and for how long a subpage was viewed.
The purpose of the Google Analytics component is to analyze visitor flows on our website. Google uses the data and information obtained, among other things, to evaluate the use of our website, to compile online reports for us that show the activities on our websites, and to provide other services related to the use of our website.
Google Analytics places a cookie in your system. Every time you access one of the individual pages of this website on which a Google Analytics component has been integrated, your Internet browser is automatically prompted by the respective Google Analytics component to transmit data to Google for the purpose of online analysis. The cookie is used to store personal information, such as the time of access, the location from which access was made and the frequency of visits to our website by you, preferred language and browser. Whenever you visit our website, this personal data, including the IP address you use, is transmitted to Google. This personal data is stored by Google.
With IP anonymization, your IP address is shortened by Google. The IP address transmitted by your browser as part of Google Analytics is not merged with other data from Google.
You can prevent the setting of cookies at any time by means of a corresponding setting in the Internet browser used and thus permanently object to the setting of cookies. The applicable data protection regulations can be accessed at https://policies.google.com/privacy.